- We ship on weekdays (Monday to Saturday), excluding public holidays. All Sunday orders will be shipped only on Monday.
- 3D printing process depends on product size and intricacy. On an average we need 3-4 days to get your product ready.
- After the product is ready it takes around 4-5 days for delivery. However, unexpected delays may happen. So please plan ahead for buffer time. We will remain in touch with you about any changes in timeline.
- We ship multiple components of an order together but this might not always be possible due to other orders, type of product or availability.
- Please note all items (including gifts) will be shipped with an invoice mentioning the price, as per Indian Tax Regulations.
Refund, Replacement and Cancelling policy
- Since all products are made to order, user can cancel it within 1 hour of order placement. A product usually moves to printing stage after an hour. We won’t be in the position to refund or cancel order after specified duration. It is suggested that user gets in touch with the team on a phone call in case he/she is experiencing any cancellation glitch.
- In case of functional defects, write to us with details, pictures, and order reference number asking for a replacement within 24 hours of receiving the delivery. You agree to pay return shipping, which will be reimbursed after verification of defects and replacement or repaired product will be sent to you without delivery charges.
- After defect verification product replacement will be delivered within two weeks days of receiving back defective product.
- However, no warranty will apply if the product has been subject to misuse, neglect, accident, modification, has been soldered or altered in any way or not bought from us.
- Refund will be processed only in the case of our complete inability to print or correctly print your order. It being a customised product, made to order for your use, we won’t be able refund the charge in any way.
- In view of lack of valid reasons and details we will be unable to process any replacements.
Limits Of Responsibility
- We accept no responsibility for improper installation of products manufactured by us.
- Since the product design is done by the user, we take no responsibility in case the product doesn’t perform according to your expectations. We provide free design consultation. It is advised that user seek our assistance in case of any dilemma.
- We cannot refund shipping fees if your package arrives late. We do not ship to hotels or mail forwarders.